For most people,
their personal vehicle is their second greatest capital expenditure, after the cost
of their home. It makes sense to protect this investment so you can enjoy years
of trouble-free performance. It’s also good business, since a record of proper
maintenance can give you an edge at trade-in or resale time.
As an owner, you have a responsibility to follow the maintenance schedules in your
Subaru Owner’s Manual and to act on any unexpected service issues that arise.
Your Subaru dealer is responsible for meeting your maintenance and service needs.
In turn, the dealership is supported by the full commitment and expertise of Subaru
of America, Inc. in providing genuine Subaru parts, specialized training, technical
service and the resources to keep you on the road, worry-free.
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Every Subaru model
has a well-deserved reputation for durability and reliability. It’s our passion
to deliver the performance, engineering and advanced features that you expect from
Subaru. However, no one can expect complex mechanisms to run forever without attention.
Owner, dealer and manufacturer all share the responsibility to keep vehicles running
at peak efficiency and performance. The extra efforts we at Subaru make to help
you meet your responsibility are key elements of The Subaru Difference.
October is National Car Care Month
October has
been designated National Car Care Month, a time used to remind motorists nationwide
of the benefits of preventive automotive maintenance. This is an annual event, sponsored
by businesses, civic groups, the government and news media, and spurred by studies,
which found that more than 80 percent of vehicles inspected needed repair or maintenance.
Problems included such potential dangers as worn or damaged drive belts, inadequate
cooling system freeze protection, low or dirty oil and clogged air filters. Not
the way to drive into winter!
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Roadblocks to a good service experience often come from misunderstandings that occur
when describing the noises, smells, observations or movements that are not normal
in the operation of your vehicle. For a checklist of symptoms and definitions that
will help you communicate better with your Subaru Service Advisor,
click here.
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Subaru of America supports
National Car Care Month, and many Subaru dealers will be holding Service Clinics
during October. These clinics provide great opportunities not only to have your
vehicle’s safety and maintenance items inspected, but also to learn tips and
techniques you can use to help spot or prevent trouble. Check your dealer’s
Service Department for dates and times. You can also go to www.subaru.com under “Subaru Owners” for
more vehicle care tips.
Subaru CARE Service Reminders
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The Subaru CARE program
is a technology-driven service reminder mailing program. It’s designed to generate
and send personalized messages to owners about maintenance intervals, timed to arrive
just before the vehicle is due for service. Complex algorithms and service histories
contribute to accuracy and timeliness, and recognize the service patterns of your
vehicle. CARE program mailings from your participating dealer often include service
tips and commentary, along with money-saving coupons.
My.Subaru.com – Your Personal
Web Site
My.Subaru.com is an online community with information
customized to your Subaru. Creating the site is easy and gives you access to your
service and warranty history, safety notices and even an online Owner’s Manual.
My.Subaru.com can determine
when service is due, send you e-mail reminders and help you schedule service appointments
online. It’s password protected for your security.
Rewards With the Subaru MasterCard®
Subaru offers
you a way to offset maintenance costs. Use the Subaru MasterCard for everyday purchases,
and you can earn up to $2,000 in SubaruBucks reward coupons. You can redeem SubaruBucks
toward the purchase of genuine Subaru parts and accessories, scheduled maintenance
and service, or even toward the purchase or lease of a new Subaru vehicle. They
are valid at any Subaru dealership in the continental U.S., including Alaska.
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And, if you don’t
have enough SubaruBucks to pay for a maintenance visit, use your Subaru MasterCard
and you’ll earn SubaruBucks for next time. A full 3 percent of the eligible
net retail purchase charged to your Subaru MasterCard account comes back to you
as SubaruBucks. You receive a $100 SubaruBucks reward coupon every time you reach
a spending level of $3,333, and you can accrue up to five reward coupons per year,
for a four-year maximum of $2,000. It’s automatic, it’s the only way to
earn SubaruBucks and it’s a great way to reap the rewards of Subaru ownership.
For program details and to apply for the Subaru MasterCard, call (877) 642-4327,
or go to www.DriveSubaru.com
and click on the Subaru Platinum MasterCard.
The Subaru Difference – A Maintenance Partnership
Maintenance may not
be glamorous, but it is important. So important that The Subaru Difference gives
you a number of service and maintenance partnership options. From Car Care Clinics,
to service reminders, to online tracking, to ways to reduce your costs and still
get Quality Driven Service from trained Subaru technicians, we want to do our part.
We hope you’ll do yours, as well.
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It’s often frustrating.
You try to arrange a service or maintenance appointment, and your dealer is all
booked up. Dealers are trying to meet the challenge by extending their hours, opening
service operations on Saturdays and building stand-alone service-only facilities,
but it still can happen. Here are some tips to help you avoid appointment disappointment:
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Plan ahead.
If you know you are going to reach a service milestone soon, call and set the appointment
at your convenience before you are on top of it.
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Avoid trying for an appointment before “travel holidays.” Many people will try
to get that last-minute service done before going on a cross-country trip to Grandma’s
for Thanksgiving (or another major holiday). It’s typically a tight time for
your dealer.
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Be aware of seasonality. The first big cold snap or the first heat wave of the year often
brings a rush to the dealership for seasonal service.
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If possible, be flexible. If a dealer can’t take you in the morning, how about afternoon
or evening? If not a weekday, are Saturday hours available? Sometimes dealers have
appointment cancellations. Can the Service Manager call you on short notice if there’s
an opening? Ask how long the service will take to determine whether you should wait
or leave the vehicle and arrange other transportation.
Please be understanding.
Quality service does take time, but your Subaru dealer Service personnel will never
sacrifice quality to gain time.
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